FirstBank Assures Seamless Banking Operations Amidst Suppliers Platform Enhancement
We wish to address a misleading report currently circulating in the media regarding a supposed system upgrade at FirstBank. The report inaccurately represents an internal communication that was intended for our vendors only. We would like to clarify the situation and provide the correct information to avoid any further confusion.
The communication in question was directed solely to our vendors, focusing on the transition from our existing I-Supplier Platform (an automated platform that connects us with our suppliers) to a new Cloud-based Supplier Platform. This new platform is a world-class solution aimed at enhancing the way we manage supplier relationships, providing additional capabilities and benefits for our vendors.
To be clear, no system upgrade affecting customers is currently underway. All of FirstBank’s customer applications and banking systems are fully operational, with no disruption to services. Transactions, digital channels, and all other customer-facing systems remain unaffected by this vendor-specific platform enhancement.
We assure our valued customers that our commitment to delivering seamless service remains our top priority. You can continue to enjoy uninterrupted access to all of our services as usual.
Thank you for your continued trust in FirstBank.
