AMAZING! Keystone Bank Receives Retail Bank of the Year Award

Keystone Bank was honored with the prestigious award at the Nigeria Middle East Investors Expo and Awards ceremony held at Transcorp Hilton, Abuja, over the weekend. The accolade was presented during the African Industrial and Development Conference and Awards, an annual event promoting industrial development and sustainable practices across Africa.

Mr. Hassan Imam, Managing Director and CEO of Keystone Bank, expressed gratitude for the recognition, highlighting the bank’s commitment to transformative programs aimed at enhancing retail financial products and services for all customers.

“Keystone Bank has implemented a robust retail banking strategy focused on continually reviewing our products and processes to meet the diverse needs and lifestyles of our customers,” said Mr. Imam. “This award is a testament to our dedication to delivering exceptional value and support to businesses relying on our services.”

He added, “We are thankful for this recognition and dedicate it to our loyal customers who trust us to enable their operational effectiveness.”

In 2023, Keystone Bank received high ratings from KPMG in the retail and SME segments, achieving significant improvements in customer experience rankings. The bank moved up to second place in retail banking and third place in SME banking, reflecting commendations for user-friendly digital platforms, efficient payment services, superior relationship management, and prompt complaint resolution.

Keystone Bank has invested significantly in technology, enhancing digital platforms like KeyMobile, Keystone Internet Banking, and *7111# USSD solution. These innovations ensure seamless, secure, and convenient banking experiences, aligning with the bank’s commitment to expand financial services and promote economic recovery and growth across Nigeria.

Moreover, Keystone Bank continues to support SMEs through financial literacy training, bookkeeping initiatives, and tailored business advisory services. These efforts underscore the bank’s dedication to empowering entrepreneurs and fostering sustainable business practices nationwide.

Keystone Bank remains a technology-driven commercial bank, prioritizing customer satisfaction through innovative solutions and comprehensive service offerings.