First Bank Leads Nigeria’s Digital Banking Revolution, Creating Jobs and Acessibility

First Bank of Nigeria has taken a bold step in redefining the country’s banking landscape with the launch of its FirstBank Digital Xperience Centre in Garki, Abuja. The move underscores the bank’s commitment to digital innovation, financial inclusion, and broader economic development, as it leverages technology to simplify transactions, enhance accessibility, and empower individuals and businesses across Nigeria.

Speaking at the inauguration, Managing Director and CEO, Mr. Olusegun Alebiosu, described the new centre as a cornerstone of the bank’s mission to create a digital first banking experience. With convenience, security, and innovation at the forefront, we are enabling customers to perform transactions seamlessly, anytime and anywhere, This not only drives efficiency but also supports the growth of businesses, especially small and medium enterprises, which are critical to Nigeria’s economy.

Executives also highlighted the centre’s potential to generate job opportunities, both directly and indirectly. From digital support staff and IT specialists to customer service personnel and financial advisors, the facility opens avenues for employment and skills development, particularly for young professionals and graduates seeking roles in Nigeria’s evolving digital economy.

Mr. Idris Ado, Group Executive, Retail Banking (North), noted that the Garki centre was designed to redefine service delivery, making banking more efficient, engaging, and rewarding for every customer. Mr. Chike Uzoma, Head of Strategy and Corporate Development, added that the centre represents the next phase in First Bank’s customer experience strategy, reflecting its commitment to continuous improvement, innovation, and economic empowerment.

By expanding access to modern financial services and promoting digital adoption, First Bank is not only cementing its status as an industry pacesetter but also creating pathways for economic growth, entrepreneurial opportunities, and workforce development, positioning Nigeria for a more inclusive and prosperous future.