csrreporters 
The Securities and Exchange Commission (SEC) has reaffirmed its commitment to leveraging technology to enhance service delivery, boost investor confidence, and strengthen Nigeria’s position as a competitive player in the global capital market.
Speaking at the 2025 Customer Service Week celebration in Abuja, themed “Building the Market of the Future, One Interaction at a Time,” the Director-General, Dr. Emomotimi Agama, said the Commission is embedding digital innovation into its operations to improve transparency, accessibility, and efficiency.
According to Agama, the SEC has made significant strides in recent months through the digitisation of internal processes, deployment of new online service portals, and enhanced engagement with market stakeholders across digital platforms. Our new digital systems are designed to make the market more transparent, user friendly, and responsive. Technology helps us deliver faster, more efficient service while ensuring that investors can engage with the market confidently.
Agama stressed, however, that technology remains a tool not a replacement for human connection. “Technology is only an enabler,” he said. “The heart of excellent service lies in human interaction listening, understanding, and solving problems that make every stakeholder feel valued.”
He commended SEC’s customer facing staff as the “true heroes” of the capital market, noting that their professionalism directly influences investor trust and market credibility. The SEC, he added, will continue to invest in digital infrastructure, employee training, and customer-focused systems to drive innovation and ensure superior service delivery. Reaffirming his vision for a deep and technology driven market, Agama said, Let every day be Customer Service Day at the Nigerian SEC. Together, we are building the market of the future one interaction, one resolved complaint, and one satisfied investor at a time. Through this technology led transformation, the SEC aims to deliver a faster, smarter, and more transparent capital market, ensuring long-term investor confidence and sustainable market growth.
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